Workflow Automation
Internal Requests & Approvals Suite
A single place for purchase, leave, IT and facilities requests — each routed through the right approval chain automatically.
- Dynamic forms
- Rule-based routing
- Delegation
- SLA tracking
- Email approvals
- Reporting
Context
An organization where internal requests arrived by email, paper forms and messaging apps, each department handling them differently.
The challenge
Requesters had no visibility into where their request was or who needed to act.
Approvers were overwhelmed by unstructured requests missing key information.
Approach
- 01
One request catalogue
Every request type defined with its own form, required fields and approval rules.
- 02
Routing by rules
Approvers chosen by department, amount and request type — with delegation for absences.
- 03
Approve from anywhere
Actionable email notifications and a mobile-friendly approval screen.
- 04
Visibility for everyone
Requesters see status; managers see bottlenecks and cycle times.
What we built
- Request catalogue
- Form builder
- Rules engine
- Approval inbox
- SLA monitor
- Reports
- Next.js
- Node.js
- PostgreSQL
- Queue workers
- Email gateway
- SSO
Outcome
- Every request has a visible status and owner
- Incomplete requests rejected at the form, not at approval
- Bottlenecks visible to managers without asking around
Next case study
Multi-branch Reporting Hub
Complex problem? Good.
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